From the day we started our operation in 2012, Prabal Trucking has been instantaneous in setting bench mark in Truck Sales and Services across Tamil Nadu. With our world class showrooms and Services centers at Salem and Coimbatore, Hosur, Karur and Tirupur, we are the premier BharatBenz truck sellers in Tamil Nadu. Our state of art services centers has helped the truck sales and services industry in redefining the way trucks are sold and serviced in Tamilnadu. Over the past years Prabal has helped thousands of truck owners to experience the international brand of Daimler and become proud owners of BHARATBENZ trucks.
We started Prabal Trucking on mission to provide the wonderful experience of BharatBenz brand to our Tamil Nadu people. We have pioneered the innovative concept of master Driver Trainers to help drivers to get know about our technologies. Post the delivery of the vehicles to customers, our Master Driver Trainers travelled on vehicles & guided the customer’s driver to extract quality performance from the vehicle. This initiative has been a huge success and it helped many drivers to update their driving skills & re-orient their driving habits. We also offer back to back loaded trials for customers on routes in which their current vehicles are running. This exercise itself gives our customers the opportunity of experiencing the BharatBenz brand. Over the years Prabal has been focusing on customer needs and help them in providing world class trucking solution. We have essentially helped our customers to focus on their business while we take care of their transportation needs. Our sales teams track the customer operations before sale and after he has come in to the BharatBenz family.
Our relationship starts with the customer when they come to our showroom for an inquiry, and it will get stronger when they become BharatBenz family member. Once they own BharatBenz we track and manage the customer during his entire life cycle with BharatBenz. Our staff interacts with customers on regular basis educating them on service requirement. Our feedback tracker both at the time of sales and subsequent service visit enable us to understand customer perceptions and offer greater customer experience.
We at Prabal, focused on offering great customer experience to all BharatBenz customers. With our extra-ordinary customer support, now we are rated one of the top 3 dealership on customer support experience. We have been awarded BharatBenz Trajectory award for being a topper in offering assistance for our customer in the event of break down. We reach the customer within 4 hours and ensure that the vehicle is back on road in over 90% of the instances within 24 hours. We have a very unique way of welcoming every new customer to BharatBenz Family. Be the next proud owner of BharatBenz world class truck.